It says, “the top features.” What are the top features? Is it map visualization, querying, map layout and cartographic symbolization? It’s hard to tell and does not specifically identify them. One of the criteria used in the aforementioned report is “Product Feature & Satisfaction” and is measured “by combining users’ satisfaction with the top features with the likelihood of users to recommend the software.” Read this sentence carefully again. Reviews like the one mentioned above have almost nothing to do with functionality or whether the software is adapted to your business objectives. Reports that include lists of “the best” or “highest CX score” should be read with caution. ![]() ![]() Recently, a report surfaced on the web–generally a highly reliable source, right?–that listed the “ Best Geographic Information Systems (GIS) Software.” The SoftwareReviews’ report listed 20 software solutions that were considered top choices and offered a buyer’s guide about each software product’s “customer experience,” “emotional footprint,” and customer’s “likeliness to recommend.”įor anyone that is unfamiliar with geospatial technology and looking for a resource to help them purchase a solution, our advice is to question whether the report is from an authoritative source.
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